Shipping Protection Policy

We have partnered with trusted third‑party providers to bring you Package Protection. Should any shipping‑related issues occur, your order will be eligible for coverage. Please go to Xcotton to submit requests or seek support. Complete policy information is available below. 1.What ’ s covered by this plan? Package lost in transit Package stolen or missing after delivery Package damaged in transit Delay in delivery Return shipping cost reimbursement for eligible personal-reason returns (subject to policy terms and approval) 2.How to add protection During checkout, you will have the option to add Shipping Protection to your order. By selecting this service, the protection fee will be automatically included in your total payment. Please note: This protection is applied per order. It only covers products purchased within the corresponding order . The service cannot be added after order completion . Shippring Protection cannot be cancelled once parcel shipped.  3. To report an issue Upon successful enrollment in the protection plan, a confirmation email containing the following will be automatically dispatched: Service contract reference number Step-by-step claims guide Official claims procedure documentation Filing Claims with Xcotton In the event of parcel loss   or transit damage, immediately initiate the claims process clicking HERE If you have any questions, please feel free to reach out to our customer support team by email s upport@ x cottons.com. 4.Liability Statement When you purchase protection, coverage for shipping loss or damage is provided by Xcotton. We ’ ll gladly assist by sharing claim info, but Xcotton manages the claims process directly. 5. Helpful Reminders Double-check your shipping info:  Make sure your address and contact details are correct at checkout. Inaccurate info could lead to delivery issues or affect your ability to file a claim. Inspect your order ASAP:  Once your package arrives, check it right away. If there’s any damage or problem, email us at support@xcottons.com  as soon as possible to begin the claims process.